Email Response Heartaches
Judging customers emotions in writing is hard…real hard. Especially if you haven’t been answering customer emails on a regular basis or are new to the world of email correspondence and instant messaging / live chat. (Twitter and Facebook doesn’t really apply for this by the way—I’ve noticed that customers use social media as a way … Read more
CS Eye
Hi Everyone, Over the next few weeks I will be concentrating on my work blog called “CS Eye” (get it? CS “I” haha) over at Experts Exchange. My focus is Customer Experience Optimization and Customer Service Experience Knowledge Sharing. Yesterday, I published my first post(“Drama for Rent: Netflix is Over Rated”) on Netflix’s price change social media out … Read more
How do you feature your Customer Support Team?
It’s no secret that companies like Apple, Zappos, Amazon, Toyota, Southwest Airlines and Nordstrom’s have GREAT customer service. But how do they feature their glory for all to see? Most consumers know that X company gives great customer service one of two ways; they purchased a product/service from the company and they received great service … Read more
Tidbit Tuesday
Every customer interaction is an opportunity for feedback. Think about that next time you get an email or call. What can you take away from that interaction to better serve your customer? You can’t change the past but you can always alter the future.
Thanks to our Troops
I haven’t posted much lately. Mostly, because I’ve been really busy at work and doing double duty by taking two classes at a community college. For some reason, I thought it would be a good idea for me to take a drawing class. That was in fact, not a bright idea. But, today as I … Read more
About Me Updated
I finally had a chance to update my about me page. Check it out here: http://nobsforcs.com/about/ and feel free to comment
Why so serious? Bridging the gap between a serious and fun interview.
The last year I’ve been pondering the idea of asking off the wall questions to job interviewees to first see their reaction and second to hear their answer. I finally got the chance to do that today. I was a sub-interviewer for my boss in a different department. Since this was the second round of interviews, … Read more
Disney delivers again and again
As a child I loved anything Disney. From Aladdin to The Lion King I’ve been infatuated with Disney ever since I could remember. Even now, as a 26yr old woman I enjoy Disney products because they take me back to a time when there were no bills, no homework(because we always visited Disneyland in the summer), no … Read more
The Importance of Attention
There are four basic ways we can interact with our customers. They are: Over the internet On the phone In Person By snail mail Depending on your product or service you may choose to have one or all available for your customer base which is great if you dedicate the same level of attention to … Read more
3 Tips for good Phone Support
After publishing my post on my waiting game with a certain product, my husband made me aware that I actually didn’t write anything about how to fix bad customer support. Shame on me, after all, that is what I’m trying to accomplish with this blog. So, if you want to go and read that long … Read more
